Find answers to common questions and product walkthroughs.
You disconnected LinkedIn or your CRM, but sync jobs for that integration still appear to run or you still receive sync failure notifications. In-flight jobs take a few minutes to detect the cancellation signal and stop.
You know a LinkedIn campaign is running but it does not appear in Campaign Analytics or the attribution table. The campaign may belong to a different ad account, be outside the sync lookback window, or simply have no engagement data yet.
Your dashboard shows LinkedIn-engaged companies but the influenced revenue and pipeline columns all read zero. The matching step between LinkedIn companies and CRM deals likely did not find any overlap, often due to missing website domains in your CRM.
Instead of readable company names you see numeric LinkedIn organization IDs, blank entries, or truncated names in the attribution table. This is a cached organization lookup issue that usually resolves after the next sync.
Your CRM is synced and shows deals, but the attribution table shows those companies with zero deals or no influenced pipeline. The domain-matching step needs better data in your CRM to create a link.
You entered a teammate's email in Settings and clicked invite, but they say the email never arrived, or the invite button is greyed out and you cannot add more members. Plan seat limits and spam filters are the usual culprits.
You enter your credentials and see an invalid password error, or you requested a password reset and nothing arrived. Account lockouts, the wrong email address, and spam filters are the most common causes.
Fix sync errors and connection issues.
You added the Revenue Proven pixel snippet to your site but the AI Discovery Visitors dashboard shows zero visits. A missing or incorrect data-tenant attribute, a Content Security Policy blocking the script, or a pixel placed on too few pages are the most common causes.
You tried to subscribe or upgrade but the checkout showed an error, your card was declined, or the subscription did not activate after payment. Bank fraud checks and card limits are common causes.
You clicked Export but the downloaded file is empty, contains only headers, or the download never starts. A filter mismatch or a browser permission blocking the download are the usual causes.
The HubSpot integration card flips to Disconnected repeatedly, even after you reconnect. CRM syncs stop and deal data goes stale. This is almost always an OAuth token revocation triggered from within HubSpot.
You click Connect LinkedIn and land back on the Connections page with an error, or the browser shows a blank redirect screen. A stale OAuth state token, missing Campaign Manager access, or a browser extension blocking the redirect are the most common causes.
Impressions, clicks, or spend figures in Revenue Proven look different from LinkedIn Campaign Manager for the same period. Company-level data aggregation, LinkedIn privacy thresholds, and different date window definitions explain most discrepancies.
You configured a scheduled email report but it never showed up. Check your spam folder first, then confirm the schedule is active and the delivery address is correct.
A sync job has been spinning for over an hour with no visible progress. This usually points to a very large first-time data pull, a temporary LinkedIn API slowdown, or a backed-up background job queue.
You connected LinkedIn and ran a sync, but the attribution table and campaign views show empty states. First syncs take time, but a missing ad account selection or inactive campaigns are the most common causes of a genuinely empty dashboard.
The pixel loads correctly on your site but the AI Discovery dashboard shows zero visits from ChatGPT, Claude, Gemini, Perplexity, or Microsoft Copilot. A strict Referrer-Policy header on your site or genuinely low AI traffic volume are the most likely explanations.
Your Salesforce integration displays a connection error or an expired token warning in Settings. CRM syncs fail and deal data stops updating. Reconnecting with the right Salesforce user permissions usually resolves it.
Dashboard pages take a very long time to load, show a spinner that never resolves, or display a generic error message. Network issues, a stale browser cache, or a temporary server load spike are the most common causes.