My scheduled email report didn't arrive
You configured a scheduled email report but it never showed up. Check your spam folder first, then confirm the schedule is active and the delivery address is correct.
You set up a scheduled email report and the expected delivery time has passed, but nothing has arrived in your inbox.
Why this happens
Scheduled reports are sent by a transactional email provider. The most common reasons they are missed: the email landed in spam or a promotions folder, the schedule was created but not activated, the delivery address has a typo, or the LinkedIn sync had not finished by the scheduled send time so the report job was deferred.
How to fix it
- Check your spam, junk, and promotions folders for an email from Revenue Proven.
- Go to the Ads Report page and open the Scheduled Reports section. Confirm the schedule shows as Active rather than Paused.
- Click the schedule to review the delivery email address and confirm it has no typo.
- Check the scheduled delivery time and your timezone. Report schedules are stored in UTC, so a report set for 09:00 UTC delivers at a different local time depending on where you are.
- Confirm your LinkedIn sync completed before the scheduled report time. If the sync was still running or had failed when the report fired, the report may have been skipped or sent with stale data.
- If this is the first send after creating a new schedule, verify the next scheduled occurrence is in the future. A new schedule sends at the next occurrence of the configured day and time, not immediately.
Still stuck?
Contact support with the report name and the scheduled delivery time. We can check the report dispatch log to confirm whether the email was sent and whether it was accepted by your mail provider.