I can't invite a teammate or the invite email was never received
You entered a teammate's email in Settings and clicked invite, but they say the email never arrived, or the invite button is greyed out and you cannot add more members. Plan seat limits and spam filters are the usual culprits.
You tried to invite a colleague to your Revenue Proven workspace from Settings and Team, but the invite button is disabled, an error appears when you submit, or your colleague says they never received the email.
Why this happens
Team seats are plan-gated. Free and Pro plans include zero teammate seats, Growth allows up to 5, Scale up to 10, Agency up to 50, and Enterprise is unlimited. If you are on a plan without team seats, the invite button is disabled and you will see an upgrade prompt. If the button works but the email is not arriving, it most likely landed in spam or was quarantined by a corporate email gateway.
How to fix it
- Go to Settings and Team and check how many seats your current plan includes. If you are at the seat limit, you need to upgrade before you can send more invitations.
- Double-check the email address you entered for any typos.
- Ask the invited teammate to check their spam, junk, and promotions folders for an email from Revenue Proven.
- If the email is not in spam, ask them to check with their IT team whether emails from external senders are being quarantined at the gateway.
- To resend an invitation, remove the pending invite from the Team page and send a fresh one to trigger a new email.
- Invited users who do not yet have a Revenue Proven account will be prompted to register before they can join your workspace.
Still stuck?
Contact support with the email address of the person you are trying to invite. We can confirm the invite was queued and check the outbound email delivery status from our provider.