My HubSpot connection keeps disconnecting on its own
The HubSpot integration card flips to Disconnected repeatedly, even after you reconnect. CRM syncs stop and deal data goes stale. This is almost always an OAuth token revocation triggered from within HubSpot.
You reconnect HubSpot and syncs run for a day or two, then the connection card drops back to Disconnected and your CRM data stops updating. Reconnecting fixes it temporarily, but the problem keeps coming back.
Why this happens
HubSpot OAuth refresh tokens are revoked whenever a portal admin disconnects the app from HubSpot's Connected Apps settings, when the authorizing user's password is changed, or when the HubSpot portal is migrated or merged into a new account. Once the refresh token is revoked, Revenue Proven cannot silently re-authorize and marks the connection as disconnected to prevent failed sync attempts.
How to fix it
- Log into HubSpot as a Super Admin and go to Settings, then Integrations, then Connected Apps.
- Find Revenue Proven in the list. If it shows a revoked or error status, click Disconnect to clear the stale entry from HubSpot's side.
- Return to Revenue Proven at Settings and Connections, then click Connect HubSpot.
- Complete the OAuth flow as a HubSpot user with at least Sales Access permissions.
- After reconnecting, trigger a manual sync from the Connections page and confirm data starts flowing.
- To prevent recurring disconnects, avoid revoking the app from within HubSpot and let your team know before changing the password of the account used for the integration.
Still stuck?
Contact support with your HubSpot portal ID and the email address of the HubSpot user you connected with. We can check the token validity log and advise the fastest path to a stable connection.