My billing checkout failed or my card was declined
You tried to subscribe or upgrade but the checkout showed an error, your card was declined, or the subscription did not activate after payment. Bank fraud checks and card limits are common causes.
You entered payment details in the Revenue Proven checkout and received a decline message, a general payment error, or the checkout appeared to succeed but your account has not upgraded to the expected plan.
Why this happens
Revenue Proven uses Paddle for payment processing. Card declines happen most often because the issuing bank flagged an unfamiliar charge, the billing address entered does not match what the bank has on file, the card has reached its online or international transaction limit, or a 3D Secure authentication step was dismissed rather than completed. In rare cases, the checkout completes but a short webhook processing delay means the subscription status has not yet updated in the app.
How to fix it
- Retry the checkout with the same card after contacting your bank to confirm no security block was placed on the transaction.
- Make sure the billing name and address you enter exactly match what your bank has on file.
- Try a different payment card or an alternative payment method if one is available in the checkout.
- Complete any 3D Secure or bank authentication prompt that appears during checkout. Closing that window cancels the authorization.
- If the checkout showed success but your plan has not updated, wait 5 minutes and do a hard refresh of the dashboard. Paddle webhooks occasionally take a few minutes to process.
- Check your email for a receipt from Paddle confirming payment. If you received a receipt but the plan still shows as Free, contact support immediately.
Still stuck?
Contact support with the approximate time of your checkout attempt and the last four digits of the card used. We can trace the payment event in Paddle and ensure your account reflects the correct plan.