A disconnected integration keeps trying to sync
You disconnected LinkedIn or your CRM, but sync jobs for that integration still appear to run or you still receive sync failure notifications. In-flight jobs take a few minutes to detect the cancellation signal and stop.
You disconnected LinkedIn, HubSpot, or Salesforce from Settings and Connections, but you are still seeing sync activity, sync failure notifications in the notification bell, or the sync progress indicator showing for that integration.
Why this happens
When you disconnect an integration, Revenue Proven soft-disconnects it by marking the connection inactive, disabling the sync schedule, and sending a cancellation signal to the job queue. A sync job that was already running at the moment you disconnected may continue through its current phase before it detects the signal. Future scheduled syncs for the disconnected integration are skipped automatically, but the job already in flight can take a few minutes to stop.
How to fix it
- Wait 10 to 15 minutes after disconnecting. Any in-flight sync job will detect the cancellation on its next phase check and stop on its own.
- Hard-refresh the dashboard page to clear any stale sync status indicators from the UI.
- Check Settings and Connections and confirm the integration shows a Disconnected status. If it still shows Active or an unknown state, try the disconnect action again.
- Sync failure notifications tied to a disconnected integration should stop appearing once the current in-flight job completes. If notifications persist for more than 30 minutes after disconnecting, contact support.
- Avoid disconnecting and reconnecting repeatedly in quick succession. This can create race conditions in the job queue that extend the time before jobs settle.
Still stuck?
Contact support with the integration name and the approximate time you disconnected it. We can inspect the job queue to confirm all jobs for that integration have been cancelled and prevent further attempts.