RP
RevenueProven

Help Center

Find answers to common questions and product walkthroughs.

How fresh is the data in Revenue Proven?

Attribution data is updated once per day by default. You can trigger a manual sync at any time. The dashboard shows exactly when the last sync completed and what data it covers.

How is Revenue Proven different from LinkedIn native reporting?

LinkedIn native reporting shows engagement and demographic data within your ad account. Revenue Proven connects that engagement to real CRM deals, showing influenced pipeline and revenue figures that Campaign Manager cannot provide.

How long does the first sync take?

The first sync typically takes 10 to 40 minutes, depending on how many campaigns and companies are in your ad account and CRM. It pulls up to 180 days of engagement data across all campaigns with no prior cache to draw from.

How often data syncs and what lookback windows mean

Revenue Proven syncs daily by default and maintains rolling engagement data across five lookback windows. Understanding the cadence tells you when to expect fresh data and how window changes affect attribution.

I can't invite a teammate or the invite email was never received

You entered a teammate's email in Settings and clicked invite, but they say the email never arrived, or the invite button is greyed out and you cannot add more members. Plan seat limits and spam filters are the usual culprits.

I can't log in or my password reset email never arrived

You enter your credentials and see an invalid password error, or you requested a password reset and nothing arrived. Account lockouts, the wrong email address, and spam filters are the most common causes.

Install the AI Discovery pixel on your website

The AI Discovery pixel is a small JavaScript snippet that detects visitors referred by AI assistants such as ChatGPT, Claude, Gemini, and Perplexity and attributes those visits to your website.

Integration Troubleshooting

Fix sync errors and connection issues.

Inviting your team and setting roles

Revenue Proven supports multi-user workspaces. Invite colleagues by email so they can view dashboards, run reports, and collaborate without sharing login credentials.

My AI Discovery pixel is installed but not recording any visits

You added the Revenue Proven pixel snippet to your site but the AI Discovery Visitors dashboard shows zero visits. A missing or incorrect data-tenant attribute, a Content Security Policy blocking the script, or a pixel placed on too few pages are the most common causes.

My billing checkout failed or my card was declined

You tried to subscribe or upgrade but the checkout showed an error, your card was declined, or the subscription did not activate after payment. Bank fraud checks and card limits are common causes.

My CSV or PDF export is empty or failing to download

You clicked Export but the downloaded file is empty, contains only headers, or the download never starts. A filter mismatch or a browser permission blocking the download are the usual causes.

My HubSpot connection keeps disconnecting on its own

The HubSpot integration card flips to Disconnected repeatedly, even after you reconnect. CRM syncs stop and deal data goes stale. This is almost always an OAuth token revocation triggered from within HubSpot.

My LinkedIn Ads account won't connect or OAuth keeps failing

You click Connect LinkedIn and land back on the Connections page with an error, or the browser shows a blank redirect screen. A stale OAuth state token, missing Campaign Manager access, or a browser extension blocking the redirect are the most common causes.

My Revenue Proven numbers don't match LinkedIn Campaign Manager

Impressions, clicks, or spend figures in Revenue Proven look different from LinkedIn Campaign Manager for the same period. Company-level data aggregation, LinkedIn privacy thresholds, and different date window definitions explain most discrepancies.

My scheduled email report didn't arrive

You configured a scheduled email report but it never showed up. Check your spam folder first, then confirm the schedule is active and the delivery address is correct.

My sync is stuck or taking much longer than usual

A sync job has been spinning for over an hour with no visible progress. This usually points to a very large first-time data pull, a temporary LinkedIn API slowdown, or a backed-up background job queue.

No data appears in the dashboard after my first sync

You connected LinkedIn and ran a sync, but the attribution table and campaign views show empty states. First syncs take time, but a missing ad account selection or inactive campaigns are the most common causes of a genuinely empty dashboard.

Pixel is installed but no AI referrers are being detected

The pixel loads correctly on your site but the AI Discovery dashboard shows zero visits from ChatGPT, Claude, Gemini, Perplexity, or Microsoft Copilot. A strict Referrer-Policy header on your site or genuinely low AI traffic volume are the most likely explanations.

Planning spend with Media Planning

Media Planning lets you enter a budget, objective, and targeting criteria to get a LinkedIn-backed forecast for reach, impressions, and leads before committing to a campaign.